Privacy Policy
Your privacy is very important to us.
We want You to feel safe with us and to know exactly how and why we use Your personal data.
The data controller responsible for processing personal data is ArchiStix AS (registry code 17045739), address: Põllu tn 4-15, Väätsa alevik, 72801 Türi vald, Järva County, Estonia.
If You have any questions, please feel free to contact us at archistix@archistix.com.
What data we collect
We collect and process only the data necessary to fulfil Your order or to maintain customer communication.
This may include:
- Your name, phone number, and e-mail address;
- delivery address;
- bank account number (for refunds, if applicable);
- purchase and payment history;
- customer support correspondence;
- technical data generated when using our online store (such as IP address and usage statistics).
How and why we use Your data
We use Your personal data in order to:
- process and manage Your orders;
- ensure fast and accurate delivery of goods;
- provide You with professional customer support;
- analyse general purchase statistics and improve our services;
- issue refunds when necessary;
- maintain a secure and user-friendly online store.
Your e-mail address and phone number may also be used to send newsletters or marketing information, but only if You have given Your explicit consent. You may withdraw Your consent at any time.
Legal basis for processing
We process Your personal data on the following legal grounds:
- for the performance of a contract (for example, fulfilling orders and providing customer service);
- to comply with legal obligations (such as accounting and consumer dispute resolution);
- based on Your consent (for example, for sending newsletters).
Data sharing and third parties
We only share Your data with trusted partners when it is necessary for providing our services. For example with delivery service providers to ensure that Your order reaches You; with IT and hosting partners who help maintain our online store.
All our partners are required to protect Your data at the same level as we do and to use it only for agreed purposes.
How we protect Your data
We apply technical, organizational, and physical security measures to prevent accidental or unlawful loss, alteration, or unauthorized access to Your data.
Our employees have access to personal data only when it is necessary for performing their duties.
Your rights
Your privacy is under Your control.
You have the right to:
- access the personal data we hold about You;
- correct inaccurate or incomplete information;
- request the deletion of Your data when it is no longer needed;
- withdraw Your consent, where applicable (for example, for marketing communications);
- request a copy of Your data or have it transferred to another service provider.
To exercise these rights, please contact us at archistix@archistix.com. We will respond to Your request within 30 days.
Data retention
We retain Your personal data only for as long as necessary to achieve the purposes for which it was collected or as required by law:
- for customer accounts, until the account is closed;
- for purchases made without an account, up to 3 years;
- for accounting purposes, up to 7 years, as required by law.
After the retention period expires, Your data will be securely deleted.
Marketing and newsletters
If You have given Your consent, we may send You occasional newsletters about new products or special offers.
If You no longer wish to receive these, You can unsubscribe at any time by clicking the link in the email footer or by contacting us directly.
Questions and complaints
If You have any questions or wish to exercise Your rights, please contact us by email at archistix@archistix.com.
If You are not satisfied with how we process Your personal data, You also have the right to contact the Estonian Data Protection Inspectorate (email: info@aki.ee).
Final note
We value Your trust and do everything we can to ensure that Your personal data remains protected, used only for legitimate purposes, and always under Your control.